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Summary of Southwestern Advantage Customer Service Calls

7 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
02:28 AVG CALL DURATION
14% ISSUES RESOLVED

Customers Contact Southwestern Advantage to Ask about:

Cancellation:

  • “Want to cancel my account. Not interested”

Refund:

  • “Refund wanted”

Return/ Replace:

  • “Need pay for books representve does not return call”

Other:

  • “What is it? I didnt order it but paid for it somehow”

About Southwestern Advantage

Summary

Southwestern Advantage early learning, homework help, and college prep resources help millions of kids get better grades, save time, and feel excited about school. These products are marketed by college students building their own businesses and gaining the tools they need for success in life. The company is based in Nashville, Tennessee. Southwestern Advantage by Rev. J.R. Graves in 1855. It sells educational books, software, and website subscriptions with the help of direct selling methods traveling from door to door. Southwestern Advantage involves college and university students. It recruits and trains them. All students who are participating in the program are independent contractors; they are not employees of the company. At the end of the season, they directly sell the products of the company to families. Students sell products at retail for delivery. In general, the company recruits between 2,500 and 3,000 students.

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